Fixing QuickBooks Payroll not Working: Expert Tips and Solutions

The “QuickBooks Payroll not working” error will appear when there is a network connection issue.  The error messages show that QuickBooks Payroll cannot connect to the internet because of a network problem. To resolve this problem, the network connections must be repaired.

Why you are having trouble with payroll in QuickBooks:

• If you are sending salary in Multi-User mode.
• Your application’s security certificate is not valid.
• Problems with your internet link happen often.
• If the app can’t connect to the server because of a Network Time Out problem, it won’t be able to.
• Your computer’s date and time are not right.
• The firewall on your computer is stopping QuickBooks from connecting to the internet.

Read More About: QuickBooks Payroll Error PS038

Checklist Before Troubleshooting Payroll Connection Error in QuickBooks

• Make sure that the time and date settings on your computer are right. If they are not, change the settings and restart your computer.
• Make sure that you have the latest payroll tax table saved. To see the latest income tax table, the employees then Get Payroll Updates and click on Update.
• You must be using QuickBooks in the Single User mode. To switch to Single User mode, go to the File menu and select switch to Single User Mode.
• A legitimate payroll subscription is needed to send payroll. Check if you have a current payroll subscription.
• Ensure that the QuickBooks tool is running at the most recent version.
• See if you can access a secure website from your web browser, such as www.Google.com. If you’re unable to, try returning your router to its default settings.
• To see if they are preventing QuickBooks from connecting to the internet, check your computer’s personal firewall and other firewall programs. Firewall users should uninstall the QuickBooks application.

How to Fix QuickBooks Payroll not Responding Error:

Clear the browsing data in Internet Explorer:

• Open Internet Explorer on your computer.
• Click Browsing History under the “General” tab.
• Check both Internet Files and Temporary Internet Files.
• Click Delete, then click OK.
• Try sending the payment.

Remove Revocation from Internet Explorer:

• Click Tools on Internet Explorer.
• Under the Security tab, uncheck “Check for publishers revocation” and “Check for server certificate revocation,” and then click OK.
• Reboot your computer.
• Try to send the payroll info.
• If this didn’t help, try the next steps.

Resetting the DNS using Command Prompt:

• In the Run window’s text box, type CMD and press Enter or click OK.
• Type ipconfig /flushdns
• Now, press Enter on your computer.

The QuickBooks application may need to be completely reinstalled, or you may need to try using it in Safe Mode with Networking if none of the troubleshooting techniques mentioned above have been able to fix the QuickBooks Payroll not Working issue.

You can also call Payroll Support Phone Number +1-(855)-955-1942 to get help fixing this error from qualified QuickBooks Desktop experts.

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