How to use your digital insurance card
A device that was previously only used to make calls can now safely store some of your most important data. From your mobile phone, you have at hand photos of your family and friends, contactless payment methods and, now, access to information on the services included in your health insurance.
As a BCBSTX member, you have access to a digital member card on your phone or other mobile device. The digital member card is always up-to-date and allows you to securely verify your BCBSTX coverage when you see your doctor. You can find it on our BCBSTX mobile app or by logging into Blue Access for Members (BAM). Still haven’t downloaded our mobile app? You find it here.
How does it work
Showing your digital insurance card at the doctor’s office is quick and easy:
Step 1. Sign in to the BCBSTX mobile app.
Step 2. On the dashboard, tap on the membership card icon.
Step 3. It’s that simple! Now you can see your digital insurance card.
Step 4. On the top right corner of the screen, tap the share icon and select “Share Coverage Check”. This will open an automated email message that you can send directly to the doctor’s office.
Another useful option is to download the digitally insured card to the wallet* of your mobile device. This allows you to always access it, even if you don’t have good reception or an internet connection. You can share it from the mobile wallet by tapping on the ‘share’ icon.
When you download the BCBSTX mobile app or add your digital card to your device wallet*, you don’t have to wait for your physical card to arrive in the mail. You will always have it at hand. How do I read my Blue Cross Blue Shield insurance card?
Digital insurance cards are new, so you or the medical office staff might have questions about how to use them. You can send us a protected message by logging into BAM or calling us at the customer service number found on the member card.
*This function is only available for devices with the iOS system.
Your Blue Cross member ID card
Your Blue Cross member ID card includes important information about your plan.
You will receive a member ID card for you and each covered household member within a few weeks after your plan takes effect. We explain why you need it, how to use it, and what to do if you lose it. To get additional or replacement ID cards, sign in or create a member account after you receive your initial card.
Why you need a member ID card
Your member ID card contains important details about your plan and coverage. It also lets network providers know where to send your claim so you don’t have to.
How to use your Blue Cross or Blue Plus ID card
Take your Blue Cross or Blue Plus ID card with you every time you visit a doctor, pharmacy or other medical provider. Your member ID card provides the following information to your provider:
- Your name and member ID number (and a group number, if applicable)
- The name of your plan
- The amount of your copay when you go to the doctor or an emergency room (if applicable)
- Your deductible and maximum out-of-pocket expense (if applicable)
- Information about your prescription drugs for the pharmacist
- Instructions for providers or pharmacists on how to submit a claim
- Customer service phone numbers for you and your providers
What to do if you lose your ID card
If your original member ID card is lost or damaged, you can download replacement ID cards from the Blue Cross member website or view and send copies of your card(s) from the Blue Cross mobile app.