Two-way radios provide several significant benefits over more recent technologies, such as cell phones. One benefit is that all walkie-talkies connected to a certain channel will hear all conversations occurring on that channel, making it simple to communicate with a team of employees. Moreover, because they are constantly “on,” you don’t need to “respond to” to new messages, allowing busy workers to keep updated without deviating from their current activity. Walkie-talkies are portable, simple to use, and energy-efficient.
What circumstances do these functions provide value in? There are several situations in the hotel industry where long range two way radio facilitates communication, including the following:
- Housekeeping. A housekeeping manager can quickly interact with housekeeping employees scattered across the hotel using a walkie-talkie. The housekeeping manager can radio their staff to ask the nearest housekeeper to bring the towels if a visitor contacts the main housekeeping line to request additional towels.
- With Motorola 2 way radios on hand, restaurant personnel can communicate vital information quickly and effectively. A host might inform servers that a VIP has just arrived, for instance. Kitchen employees might advise servers that the fish of the day is sold out. To resolve a problem, servers might approach management for help right away.
- Maintenance. It is considerably more efficient for the front desk or housekeeping manager to radio the maintenance workers to alert them to a problem because you won’t often find maintenance staff working behind a desk. For instance, a visitor may let the front desk know that the air conditioner in their room is broken. The front desk agent might call maintenance and ask for a visit to the room to resolve the issue.
- Security. Security personnel use long range two way radio for communication whether they are working in a hotel, restaurant, event space, or nightclub to maintain the safety of the area. Security personnel may communicate, ask for assistance, or relay information to other departments without leaving their station’s thanks to covert earpieces.
- Front desk and valet. A vital handoff occurs between the front desk and the valet or bell crew when a passenger checks in or checks out. When the front desk and valet employees are connected by walkie-talkies, the front desk may alert the valet about a new guest and the valet about a passenger who needs their car moved around.
While Motorola 2 way radios undoubtedly fill a necessary communication gap, it’s vital to keep in mind that these gadgets do have certain drawbacks. They’re not intended to be utilised to transmit sensitive information because doing so without headphones or earpieces can produce noise that could be distracting for guests.